Last updated: January 5, 2026
General policy
We want you to be happy with the service. If the service does not function as described and our support team is unable to resolve the issue, you may request a refund within the eligible period described below.
When refunds are available
A refund may be granted where: (a) you report a technical issue and our support team cannot resolve it within a reasonable period; or (b) the service is materially different from what was described at checkout and we cannot provide a suitable alternative.
Refund requests made more than 7 days after the start of a subscription, or where the issue is caused by factors outside our control (for example, your internet connection or device), are generally not eligible.
How to request a refund
Contact support through the WhatsApp number, the contact page, or the support email in our footer. Include the name or number used when placing your order and a description of the issue.
We will review the request and respond, usually within 3 business days.
Refund processing
Approved refunds are issued through the payment method arranged over WhatsApp when the order was placed. It may take several business days for the refund to appear depending on your bank or payment provider.
Non-refundable situations
Refunds are not provided for failure to read setup instructions, incompatibility with a device not listed as supported, or changes of mind after successful activation of the service.